Legal
Dispute Resolution Policy
ADCIPHER DIGITAL ADVERTISING SERVICES reviews customer concerns through a documented support and good-faith resolution process.
Step 1: Contact Customer Support
The customer sends the concern to the published support email.
Step 2: Provide Transaction Details
The customer provides:
- Full name
- Email address
- Quotation or invoice number
- Payment reference
- Complete description of the issue
- Requested resolution
Step 3: Internal Review
ADCIPHER DIGITAL ADVERTISING SERVICES reviews:
- Quotation
- Project scope
- Communication records
- Payment records
- Delivery evidence
- Customer feedback
Step 4: Proposed Resolution
Depending on the facts and agreed terms, ADCIPHER DIGITAL ADVERTISING SERVICES may propose:
- Service correction
- Revision
- Continued delivery
- Partial refund
- Full refund
- Another appropriate resolution
Step 5: Good-Faith Settlement
Both parties attempt to resolve the concern fairly and in good faith.
Step 6: Applicable Law
Unresolved concerns will be handled according to applicable Philippine laws.
Customers are encouraged to contact ADCIPHER DIGITAL ADVERTISING SERVICES before initiating a chargeback so the concern can be properly reviewed and resolved.